1. Eligibility for Refund

You may request a refund under the following conditions:

Service Not Provided: If the booked service (e.g., plumbing, electrician, doctor consultation, etc.) was not completed due to the service provider's unavailability.

Defective or Wrong Product: If you receive a damaged, defective, or incorrect product from our platform.

Service Quality Issues: If the service provided was unsatisfactory and did not meet the agreed standards.

Order Cancellation: If you cancel your service or product order within the allowed cancellation period.

2. Refund Process

To request a refund, contact our customer support team within [X] days of service completion or product delivery.

Provide necessary details, including order ID, service details, and the reason for the refund request.

Our team will review the request and process the refund if eligible.

3. Refund Timeline

Approved refunds will be processed within 7-10 business days to the original payment method.

Refund processing time may vary based on your bank or payment provider.

4. Non-Refundable Cases

Refunds will not be issued in the following cases:

If the service was completed as per the request but did not meet personal expectations.

If a refund request is raised beyond the eligible refund period.

If the product is damaged due to customer mishandling.

If the service was canceled after the non-refundable cancellation period.

5. Cancellation & Rescheduling

Customers can cancel or reschedule services within the allowed time frame through the App.

Late cancellations may be subject to a cancellation fee.

6. Contact Us

For any refund-related queries, please contact:

IntentCart Support

Email: support@intentcart.com

Phone: +91-7379984444

By using IntentCart, you agree to our refund policy.